FAQ

FAQs

I didn't receive an order confirmation or shipping confirmation email. What should I do? 

We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us at shopsuedeboutique@gmail.com and we can verify your order was placed and resend you an email confirmation.


How can I check the status of my order? 

Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 2-3 business days. 


I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet? 

All orders received on weekends are processed the following business day, including Expedited orders.

 

How do I cancel/ change my order or edit my address after my order has been placed? 
Please email us immediately. If the order has not already been processed, we will be able to cancel/edit order. A 10% restocking fee will be charged. 


How can I purchase a gift certificate? 

Gift Certificates can be ordered on our website under the “Gift Card” tab or by searching 'gift card' in our search field (located in the top left corner of our site). The certificate will be emailed to the recipient within 24-48 business hours. Instructions will be emailed with each purchased gift certificate.

How can I return my order? 

Please reference our Return/ Exchange Policy tab for more information.


Will the shipping carrier leave my package at my front door or will they require a signature? 

It is up to the shipping carrier whether they feel it is safe to leave the package or require a signature.

Do you get items back in stock if they are sold out? 

We can not guarantee that an item will be restocked. We try our best with popular styles, however we have new arrivals every week! Stay tuned for those!

Can I request an item to be restocked? 

We do not special order items for customers. However, if you contact our Customer Service department or any of our store locations we can check to see if an item is currently in-stock.


How do I contact you? 

We are always excited to hear from our customers. If you would like to place an order, ask a question, or request information, we recommend that you contact us via email at shopsuedeboutique@gmail.com